Allianz Partners Customer Survey Finds Travel Advisors Are a Key Resource for Travelers Booking Cruises

Richmond, VA, November 2, 2022 – A summer survey of more than 1,300 Allianz Partners travel insurance customers* has found that booking a cruise was one of the top jobs for travel advisors booking travel for Allianz Partners customers. The survey found that 27% of respondents reported that they used a travel advisor to book a cruise, second only to the 28% who used a travel advisor to book air travel. Using a travel advisor to book lodging was reported by 20% of respondents, while 16% used an advisor to book a tour, 3% had their advisor rent a car and 6% used their advisor for other travel-related bookings.­­

The survey also found that customers aged 55-84 were most likely to use a travel advisor to book a cruise, with about a third of those customers reporting a travel advisor handled their cruising itinerary. Only 14% of customers aged 35-44 reported they used a travel advisor to book a cruise.

Survey respondents also reported that they would overwhelmingly repurchase travel insurance, with 91% saying they would be extremely to somewhat likely to purchase for their next trip. Allianz Partners retail travel insurance customers also said they have a high understanding of travel insurance benefits with 78% saying they understand the benefits extremely to moderately well.

Allianz Partners customers who booked through a travel advisor reported that their biggest concern when booking travel is a medical emergency while traveling (27%), closely followed by an illness that may impact their trip (26%), a flight cancellation, delay or missed connection (19%), a COVID-related problem (13%), lost or damaged luggage (7%), severe weather (3%) and safety at their destination (3%) among other concerns.

“Travel advisors remain an important resource for our customers booking cruises and we’re proud to support those travel advisors with industry-leading tools like our award-winning AgentMax travel insurance booking platform, which helps travel advisors find the best product for their client’s itinerary,” said Richard Aquino, Vice President and Head of Sales at Allianz Partners USA. “We are also grateful that our customers find tremendous value in our products and overwhelmingly intend to purchase travel insurance again for a future trip.”

Allianz Partners offers travel insurance through several major U.S. airlines, leading travel advisors, online travel agencies, other travel suppliers, and directly to consumers. For more information, please visit

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*Methodology: This press release examines results from an Allianz Partners survey of a random sample of 1,388 customers who purchased a policy through a travel advisor or other retail distribution partner between 9-1-21 and 4-15-22, with travel ending by 5-10-22, unless they purchased an Allianz Partners travel insurance annual plan. The survey ran from 6-7-22 to 7-5-22 and asked several questions about recent travel experiences. 

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About Allianz Partners
Allianz Partners (AGA Service Company) is a leading consumer specialty insurance and assistance company with operation centers in 35 countries. In the United States, the company offers Allianz Travel-branded travel protection plans and serves over 45 million customers annually. In addition to travel insurance, the company offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.

**Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance and AgentSmart are marks of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. SmartBenefits proactive payments and “no receipts” payments available only on certain plans. For plans that include proactive payments: when you opt in and provide flight information, Allianz Global Assistance will monitor flights and send flight status and benefit alerts, including alerts about flight delays that qualify for automated travel delay payments. Standard message/data rates apply to SMS alerts. Automated claims and payment system availability is not guaranteed and is subject to our sole discretion. All claims subject to policy terms, conditions, and exclusions.