Allianz Partners USA Adds Heather McIntyre as Chief Operations Officer

RICHMOND, VA, November 14, 2022 – Allianz Partners USA has announced that Heather McIntyre has joined the Henrico, VA-based travel insurance company as Chief Operations Officer USA.  McIntyre joins Allianz Partners after a nearly 20-year career at GEICO, where she held a variety of different management roles.  She has extensive experience in customer service, customer experience, digital transformation, product management and operations. At Allianz Partners, McIntyre will manage more than 1400 associates who handle customer-facing duties such as customer service, claims, direct sales and travel assistance. The company’s award-winning operations team recently won a coveted silver Stevie award for Customer Service Department of the Year in the Financial Services category.

“Heather joins us at a time of explosive growth for the travel insurance industry and we’re very fortunate to have the benefit of her skill and experience in managing our rapidly growing Operations team,” said Jeff Wright, CEO at Allianz Partners USA. “The outstanding service that we provide to our valued customers is a sense of pride for our entire organization. We look forward to the innovative leadership that Heather will bring to our critical operations function.”

Prior to joining Allianz Partners USA, McIntyre was most recently vice president of customer experience and customer relationship management for GEICO. She was previously vice president of GEICO’s countrywide sales and customer experience, among the ten positions she held over almost 20 years at GEICO. McIntyre is a native of Charlottesville, VA and holds both a BA in psychology and an MBA in marketing from the University of Tampa. Additionally, she is a Chartered Property Casualty Underwriter and a Lean Six Sigma Greenbelt. 

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About Allianz Partners: In the United States, Allianz Partners USA (AGA Service Company) offers Allianz Travel-branded travel protection plans and serves millions of customers each year. In addition to travel protection, the company offers event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. AGA Service Company is doing business as Allianz Global Assistance Insurance Agency in California (License # 0B01400) and Massachusetts. Allianz Partners USA is part of the Allianz Partners group. Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, mobility and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance. Present in over 75 countries, our 19,400 employees speak 70 languages, handle over 58 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Except as otherwise specified, AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance and Allianz Partners are marks of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance.