Now let’s meet Linda (also an alias), a frequent international traveler to New Zealand who found herself in a similar situation. She makes an annual journey there to visit a dear friend from her time serving as a doctor in Central Asia. Two weeks before her return home, she felt severe abdominal pain and checked into a hospital in New Zealand, where she had to undergo emergency colon surgery.
Linda’s niece contacted Allianz Global Assistance about her policy. Our assistance specialists were able to guarantee payment and called frequently to ensure Linda was getting the best medical care possible.
Your team “gave Allianz a human, caring touch that was most appreciated and totally not expected,” her niece commented.
During her four weeks of recovery, Linda’s visa expired. We settled her hospital bill and assisted in expediting her visa extension through immigration, and soon Linda was flying home. Having practiced medicine for charity, Linda says she couldn’t have afforded the surgery on her own. “I won’t buy an airline ticket that doesn’t offer Allianz Travel Insurance,” she told us.
“This is the greatest customer service I’ve ever encountered. I’m hoping that I never have to deal with any other [insurance company] again,” Linda’s niece added. “I mean, kudos to a company that actually walks the talk.”
Terms, conditions and exclusions apply.
Insurance benefits underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on your state of residence. Plan(s) only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company. Consumer may be responsible for charges incurred from outside vendors for assistance or concierge services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or email@example.com.