Trip protection is gaining in popularity as an essential part of travel planning. The likelihood of purchasing travel insurance again was higher among our customers identified as repeat buyers, at 90 percent. Two out of 10 customers said their primary motive to buy our products is that they "always purchase travel insurance," which more than doubled since 2017.4 And a recent Forbes article named Allianz Travel Insurance the "best travel insurance for frequent travelers."5
We believe this loyalty effect is a result of continually adding more value and benefits throughout the customer’s journey, from the TravelSmart™ app to faster digital payments and our new SmartBenefitsSM rolling out in 2018. It speaks to our exceptional customer service and an enduring spirit of innovation that strives to constantly evolve our products to meet consumers’ individual needs.
This progress wouldn’t be possible without our valued partners, who also see the benefits of travel insurance and are focused on delivering the best possible customer experience to build loyalty and brand advocates.
All of these efforts translate to our 96 percent customer satisfaction rating, which is remarkable in the insurance business.
Terms, conditions and exclusions apply.
Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence. Plan(s) only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-Insurance benefits/products are provided and serviced by AGA Service Company. Consumer may be responsible for charges incurred from outside vendors for assistance or concierge services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or email@example.com.
1. Allianz proprietary research, July 2018
2. Allianz proprietary research, July 2018
3. Allianz proprietary research, July 2018
4. Allianz proprietary research, July 2018
5. “Best Travel Insurance For Your Travel Personality and Needs,” Forbes, August 2018