RICHMOND, VA,MARCH 3, 2015 — Allianz Global Assistance USA, a leading provider of travel insurance and travel assistance, has been named Contact Center of the Year in the ninth annual Stevie® Awards for Sales & Customer Service. The company won a Gold Trophy in the category of Contact Center of the Year (Over 100 Seats) for Financial Services and a Silver Trophy in the category of Customer Service Department of the Year for Financial Services.
The Stevie Awards for Sales & Customer Service are the world’s top sales, business development, contact center and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and the International Business AwardsSM. This year’s winners were announced on February 28 at the Bellagio Hotel in Las Vegas.
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores by 139 professionals worldwide. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.
“Being named Contact Center of the Year by the judges at the prestigious Stevie Awards is a terrific win for our dedicated customer service team,” said Deloress Wellman, VP of Financial Services at Allianz Global Assistance USA. “We realize that many companies in the financial services sector are strongly focused on customer service. To be named the best of the best is a great reflection on the women and men who work so hard to help our customers every day,” said Wellman.
“Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”
More than 100 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month. Details about the Stevie Awards for Sales & Customer Service and the list of winners in all categories are available at www.StevieAwards.com/Sales.
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
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Allianz Global Assistance USA
Allianz Global Assistance USA (AGA Service Company) is a leading consumer specialty insurance and assistance company. We insure 16 million customers annually and are best known for our Allianz Travel Insurance plans. In addition to travel insurance, Allianz Global Assistance USA offers event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for health insurers, property and casualty insurers, and credit card companies.