RICHMOND, VA, MARCH 24, 2017 — One of the most frequent complaints that insurance companies hear from customers involves the claims process. Customers often feel that the process is too cumbersome, rigid and time consuming and doesn’t meet the needs of today’s on-the-go consumer. In order to improve the claims filing process, Allianz Global Assistance USA, a leading travel insurance provider, has rolled out a suite of innovations and improvements to make filing a travel insurance claim and receiving payment faster and easier. Among the innovations the company has launched are redesigned claim forms that are easier to understand and use, the option of selecting a direct deposit payment to the customer’s checking account, and the ability to use the company’s TravelSmart mobile app to file and track claims.
Now when a customer files a claim, they can select their preferred payment method including direct deposit or receiving a check by mail. A debit card deposit option will be available in May. Selecting the direct deposit option reduces the time it takes to receive payment to as little as 1 or 2 days. Currently about one-third of Allianz customers are choosing the direct deposit payment option when they file their claim.
The company has made the claims forms more intuitive with an easier to understand look and feel. The redesign should help customers complete the requested information faster, more accurately and with fewer questions. The redesign should also help consumers avoid payment delays caused by incomplete claim forms.
Consumers also now have the option to file travel insurance claims a number of ways, including on the company’s AllianzTravelInsurance.com website using any device, through paper forms or now through the company’s TravelSmart mobile app. The TravelSmart app now includes a “Claims” button that can be used to file and track claims.
The ability to file claims on mobile devices using easier to understand forms and selecting direct deposit should significantly reduce the time spent filing a claim and waiting for payment. Some customers may receive payment within 48 hours of filing a claim.
“We’re proud to roll out innovations that will reinvent the Travel Protection industry,” said Joe Mason, Chief Marketing Officer at Allianz Worldwide Partners USA. “Now consumers can file travel insurance claims faster and easier and may be reimbursed almost immediately. These improvements to the customer experience are just the beginning of the exciting innovations we have planned.”
Allianz Global Assistance offers travel insurance through most major U.S. airlines, leading travel agents, online travel agencies, other travel suppliers and directly to consumers. For more information on Allianz Global Assistance and the policies offered for travelers, please visit: http://www.allianztravelinsurance.com.
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Allianz Global Assistance USA
Allianz Global Assistance USA (AGA Service Company) is a leading consumer specialty insurance and assistance company. We provide insurance to over 25 million customers annually and are best known for our Allianz Travel Insurance plans. In addition to travel insurance, Allianz Global Assistance USA offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.
** - Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. For a complete description of the coverage and benefit limits offered under your plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on state of residence. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company.