RICHMOND, VA, FEBRUARY 27, 2018 — Allianz Global Assistance USA, a leading provider of consumer specialty insurance, has been named a Customer Service Department of the Year in the 12th Annual Stevie Awards for Sales and Customer Service. The company won a Gold Trophy in the category of Customer Service Department of the Year in the Financial Services, 100 or more employees, category.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business AwardsSM and International Business Awards®.
Allianz Global Assistance also won five other awards, including Silver awards for Contact Center of the Year, Financial Services Industries with over 100 seats; and Front-Line Customer Service Team of the Year, Financial Services Industries; and a Bronze award for National Sales Team of the Year. Customer Service Specialist Greg Smith was honored with a Silver award for Contact Center Professional of the Year and a Bronze award for Front-Line Customer Service Professional of the Year, Financial Services Industries.
The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
“We are honored to be named Customer Service Department of the Year at the Stevie Awards,” said Mike Nelson, CEO, Global Travel Insurance at Allianz Worldwide Partners. “Taking a gold trophy in this competitive program is an amazing achievement and we owe it all to the tremendous dedication of our fantastic associates. We would also like to congratulate Greg Smith for his achievements and all of our customer service associates for our best showing ever in the Stevie Awards.”
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
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About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Allianz Global Assistance USA
Allianz Global Assistance USA (AGA Service Company) is a leading consumer specialty insurance and assistance company. We provide insurance to 35 million customers annually and are best known for our Allianz Travel Insurance* plans. In addition to travel insurance, Allianz Global Assistance USA offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.
*Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. For a complete description of the coverage and benefit limits offered under your plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, or Nationwide Mutual Insurance Company and Affiliated Companies (One Nationwide Plaza, Columbus, OH 43215-2200), under Form Nos. SRTC 2000 and NSHTC 2500, each rated “A+” (Superior) by A.M. Best Co., depending on state of residence. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company or its affiliates. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company.
“Stevie,” “American Business Awards,” and “International Business Awards” are registered marks, belonging to Stevie Awards, Inc., which is a Non-Sponsor. Marks not owned by AGA Service Company or its affiliates are used without permission. Non-Sponsors do not sponsor or endorse AGA Service Company, its affiliates, or this advertisement, and AGA Service Company and its affiliates do not sponsor or endorse any of the Non-Sponsors.