Oct 08, 2019

New Partnership with Crystal and Allianz Global Assistance Protects Luxury Travelers


RICHMOND, VA, September 5, 2019—Allianz Global Assistance is pleased to announce a new partnership with Crystal that provides travel protection for luxury cruisers worldwide. Allianz Global Assistance is a leading consumer specialty insurance and assistance company serving more than 40 million U.S. customers annually. Crystal offers unrivaled standards of excellence with its world-renowned Crystal Experiences – Crystal Cruises, Crystal River Cruises, Crystal Yacht Cruises and Crystal Expedition Cruises.

Crystal selected Allianz to provide travel protection to its guests based on Allianz Global Assistance’s award-winning customer service and industry-leading customer satisfaction, which align with Crystal’s own commitment to superior service for its guests. Allianz Global Assistance has been named the industry’s “Best Travel Insurance Company” by travel advisors and consumers alike for the past few years by Travel Weekly’s Reader’s Choice, Elliott Advocacy Readers' Choice awards (2018-19), and the Travvy Awards.

Our partnership with Allianz Global Assistance reinforces Crystal’s commitment to ensuring consistently exceptional experiences from the time of booking to the time of disembarkation,” said Tom Wolber, Crystal’s president & CEO. Allianz’s best-in-class customer service and satisfaction levels, with its esteemed global assistance capabilities, can help put our guests’ minds at ease when they travel.”

Beginning September 1, U.S. guests reserving travel through Crystal will be able to purchase Allianz Travel Insurance plans. Trip cancellation and interruption benefits safeguard customers’ investments if unexpected covered events interfere with their travel plans. In case of a covered medical emergency, guests have access to 24/7 global assistance, primary emergency medical insurance, and medical evacuation anywhere in the world to ensure quality medical care at the nearest appropriate facility, as well as transportation to return home.

“We are honored to be the exclusive travel insurance provider for Crystal,” said Mike Nelson, President of Allianz Global Assistance USA and CEO of Global Travel Insurance, Allianz Partners. “Traveling with the world’s most awarded luxury cruise line merits the gold standard in travel protection, allowing discerning travelers to explore the world with peace of mind that their health and financial wellbeing are protected.”


About Crystal

Only the world-renowned Crystal Experience offers an unwavering, unparalleled standard of excellence and luxury across four distinct cruising options: Crystal Cruises, the World’s Most Awarded Luxury Cruise Line; Crystal River Cruises, the World’s Most Luxurious River Cruise Line; Crystal Yacht Cruises, offering boutique luxury and bold adventure in the world’s most elite harbors; and Crystal Expedition Cruises, taking Crystal’s acclaimed elegance to the farthest reaches of the world. Crystal has been recognized with top honors in the Condé Nast Traveler Readers’ Choice Awards for a record 25 years; voted “World’s Best” by the readers of Travel + Leisure for 20 years; and won “Cruise Line of the Year” and “Most Luxurious Guest Experience” by Virtuoso for 2018 & 2019. Crystal is proud to be a platinum partner of the advisors of ASTA.

For more information and Crystal reservations, contact a travel advisor, call 888.799.2437, or visit www.crystalcruises.com. Join the hundreds of thousands who subscribe to the Crystal Insider blog, follow Crystal Cruises’ Facebook page; @crystalcruises on Twitter and Instagram; @crystalrivercruises on Instagram; and engage in the conversation with #crystalcruises, #crystalrivercruises and #WhereLuxuryisPersonal.


Allianz Global Assistance

Allianz Global Assistance is a leading consumer specialty insurance and assistance company with operation centers in 35 countries. In the United States, Allianz Global Assistance (AGA Service Company) serves 40 million customers annually and is best known for its Allianz Travel Insurance plans. In addition to travel insurance, Allianz Global Assistance offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.

To learn more about Allianz Travel Insurance, please visit AllianzTravelInsurance.com or Like us on Facebook at Facebook.com/AllianzTravelInsuranceUS.


**Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. For a complete description of the coverage and benefit limits offered under your plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. Allianz Travel Insurance products are distributed by Allianz Global Assistance, a brand of AGA Service Company or its affiliates.  AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Noninsurance benefits/products are provided and serviced by AGA Service Company.  Benefits and limits vary by plan. See plan documents for a complete description of the coverage and specific benefit limits offered under your plan.  All claims subject to policy terms, conditions, and exclusions.