TORONTO ON, and RICHMOND, VA, NOVEMBER 6, 2019 — Flight Centre Travel Group and Allianz Global Assistance have announced an exclusive partnership to deliver travel protection and 24/7 emergency travel assistance to Flight Centre’s Canadian and U.S. travellers.
As one of the world’s largest travel companies, Flight Centre is dedicated to providing exceptional experiences and caring service to its travelling clients. Allianz Global Assistance is a leading global provider of travel insurance and assistance solutions, trusted by more than 200 million people around the world with eight million customers in Canada and 40 million customers in the U.S. annually.
Flight Centre Travel Group U.S. customers will have access to Allianz Global Assistance products on December 1, 2019, while Canadian customers will gain access on January 1, 2020.
The new partnership gives Flight Centre Travel Group’s advisors the ability to enhance their travel insurance knowledge and expertise through Allianz Global Assistance’s innovative training programs and dedicated sales support. Flight Centre Travel Group will also benefit from knowing their clients’ journeys will be accompanied by a trusted leader in the travel insurance space. Allianz Global Assistance has offices in 44 countries, offering clients access to a worldwide network of nearly 70,000 medical facilities
“We’re pleased to partner with Allianz Global Assistance in order to provide our customers in the U.S. and Canada with Allianz’s industry-leading travel protection products and services,” said Emma Jupp, Executive Vice President of Product for the Americas at Flight Centre Travel Group. “We are dedicated to offering our customers the best possible travel experience and Allianz shares our focus on outstanding products and customer service.”
Allianz Global Assistance works to exceed the expectations of both clients and partners alike by offering competitively-priced travel protection products, supported by 24/7/365 emergency medical and travel assistance services.
Flight Centre Travel Group customers in both the U.S. and Canada will have access to Allianz Global Assistance’s free mobile app, which includes several useful travel assistance tools, including a GPS locator to find accredited hospitals from within the Allianz network, a handy medical dictionary and translator for popular first aid terms in over 15 languages, as well as local emergency services (911) numbers for over 195 destinations worldwide.
“We appreciate the opportunity to put our outstanding technology, products and customer service to work for Flight Centre and their many valued customers,” said Mike Nelson, CEO of Global Travel Insurance at Allianz Partners. “We look forward to providing Flight Centre customers with both financial protection and peace of mind while they explore the world.”
“Having a like-minded partner with shared values in Flight Centre opens up a world of opportunity to create truly great experiences for our mutual clients. We look forward to working with Flight Centre’s advisors to provide their clients with responsive, caring assistance and comforting reassurance during travel emergencies so they can continue exploring the world with confidence,” said Chris Van Kooten, CEO of Allianz Global Assistance Canada.
After starting with one shop in the early 1980s, Flight Centre Travel Group (FCTG) has enjoyed remarkable growth to become a $20 billion business consisting of more than 30 brands; including Flight Centre, Liberty Travel, Corporate Traveller, FCM Travel Solutions, cievents, Stage & Screen Travel Services and Student Universe. One of the world's largest travel agency groups, it has company-owned operations in 23 countries and a corporate travel management network that spans more than 90 countries. FCTG was listed on the Australian Securities Exchange in 1995 (ASX: FLT). Flight Centre Travel Group employs more than 20,000 people globally and has a total of almost 2800 businesses. For more information, visit www.fctgl.com.
Allianz Global Assistance CANADA
For over 30 years, Allianz Global Assistance has supported travelling Canadians when they need it most with value-added travel insurance and assistance services. More than 800 employees support long-term partnerships with some of the best-known brands in the travel and financial services markets. Allianz Global Assistance also serves as an outsource provider for in-bound call centre services and claims administration for health insurers, property and casualty insurers and credit card companies. Allianz Global Assistance is a specialist brand of Allianz Partners for assistance and travel insurance, and is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. For more information, visit www.allianz-assistance.ca.
About Allianz Global USA
Allianz Global Assistance is a leading consumer specialty insurance* and assistance company with operation centers in 35 countries. In the United States, Allianz Global Assistance USA (AGA Service Company) serves 40 million customers annually and is best known for its Allianz Travel-branded travel protection plans. In addition to travel insurance, Allianz Global Assistance USA offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.
*Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance, TravelSmart, and AgentSmart are marks of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. All claims subject to policy terms, conditions, and exclusions.
Allianz Global Assistance CANADA
Vice President, Market Management
Allianz Global Assistance USA
Director, Marketing & Communications
VP, Corporate Communications & CSR, The Americas
Flight Centre Travel Group