Nov 16, 2020

Allianz Partners Named to Newsweek's Best Customer Service 2021 List

RICHMOND, VA, November 16, 2020 — Allianz Partners has been included on Newsweek’s list of America’s Best Customer Service Companies 2021 in the “Travel Insurance” category. This prestigious award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider. The awards list was published on October 14, 2020, and can currently be viewed on Newsweek’s website.

America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 25,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility. A total of 160,000 customer evaluations were collected.

The results provided information about brick & mortar, online retailers, and service providers from 160 categories. Based on the results of the study, Allianz Partners is ecstatic to be recognized on Newsweek’s list of America’s Best Customer Service 2021.

“This award is a testament to our staff’s ongoing commitment and dedication to our customers,” said Daniel Durazo, Director of Marketing and Communications at Allianz Partners USA. “Outstanding customer service is at the heart of everything we do, and we’re very proud to be included in this prestigious list.”

Allianz Partners is a travel insurance and assistance company that offers travel insurance through most major U.S. airlines, leading travel agents, online travel agencies and directly to consumers. Allianz also offers an award-winning TravelSmart app, which offers quick and easy access to policy information or Allianz’s 24/7 customer assistance team, and can help with other incidents that may occur during a trip. After its latest update, the TravelSmart app sends real-time location specific travel alerts that may impact a customer’s trip, as well as an expanded directory of more than 14,000 preferred facilities that could help in an emergency, such as urgent local care locations, police stations, embassies and other important resources.

For more information on Allianz and the policies offered for travelers, visit:



About Allianz Partners 
Allianz Partners (AGA Service Company) is a leading consumer specialty insurance and assistance company with operation centers in 35 countries. In the United States, the company offers Allianz Travel-branded travel protection plans and served over 45 million customers last year. In addition to travel insurance, the company offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.  


**Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance, TravelSmart, and AgentSmart are marks of AGA Service Company or its affiliates.  The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. SmartBenefits proactive payments and “no receipts” payments available only on certain plans.  For plans that include proactive payments:  when you opt in and provide flight information, Allianz Global Assistance will monitor flights and send flight status and benefit alerts, including alerts about flight delays that qualify for automated travel delay payments.  Standard message/data rates apply to SMS alerts.  Automated claims and payment system availability is not guaranteed and is subject to our sole discretion.  All claims subject to policy terms, conditions, and exclusions.  Alert Center and other geolocation-based features require geolocation features to be enabled. Alert Center and other TravelSmart™ app functions and features are subject to the TravelSmart™ app Terms of Use.  See TravelSmart™ app Terms of Use for more details.