RICHMOND, VA, November 16, 2020 — Allianz Partners has been included on Newsweek’s list of America’s Best Customer Service Companies 2021 in the “Travel Insurance” category. This prestigious award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider. The awards list was published on October 14, 2020, and can currently be viewed on Newsweek’s website.
America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 25,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility. A total of 160,000 customer evaluations were collected.
The results provided information about brick & mortar, online retailers, and service providers from 160 categories. Based on the results of the study, Allianz Partners is ecstatic to be recognized on Newsweek’s list of America’s Best Customer Service 2021.
“This award is a testament to our staff’s ongoing commitment and dedication to our customers,” said Daniel Durazo, Director of Marketing and Communications at Allianz Partners USA. “Outstanding customer service is at the heart of everything we do, and we’re very proud to be included in this prestigious list.”
Allianz Partners is a travel insurance and assistance company that offers travel insurance through most major U.S. airlines, leading travel agents, online travel agencies and directly to consumers. Allianz also offers an award-winning TravelSmart app, which offers quick and easy access to policy information or Allianz’s 24/7 customer assistance team, and can help with other incidents that may occur during a trip. After its latest update, the TravelSmart app sends real-time location specific travel alerts that may impact a customer’s trip, as well as an expanded directory of more than 14,000 preferred facilities that could help in an emergency, such as urgent local care locations, police stations, embassies and other important resources.
For more information on Allianz and the policies offered for travelers, visit: www.allianztravelinsurance.com.
About Allianz Partners
Allianz Partners (AGA Service Company) is a leading consumer specialty insurance and assistance company with operation centers in 35 countries. In the United States, the company offers Allianz Travel-branded travel protection plans and served over 45 million customers last year. In addition to travel insurance, the company offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.