May 20, 2020

Allianz Receives A Double Win At The 2020 American Business Awards®

Leading Travel Insurance and Assistance Company Takes Home Two Stevie® Awards for Exceptional Customer Service

 

Richmond, VA, May 20, 2020 – Allianz Global Assistance, a travel insurance and assistance company, was honored with two silver Stevie® Awards for exceptional customer service at the 18th Annual American Business Awards®. The company was recognized for Customer Service Department of the Year and Customer Service Team of the Year in the Insurance Category. Over the past six years, Allianz Global Assistance has won 23 American Business Awards and Stevie Awards for customer service excellence.

 

The American Business Awards are the nation’s premier business awards program. Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be virtually presented to winners during a live event on Wednesday, August 5. 

 

More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Live Event of the Year, and App of the Year, among others.  All organizations operating in the United States are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

 

“Despite the toughest business conditions in memory, American organizations continue to demonstrate their commitment to innovation, creativity, and bottom-line results,” said Stevie Awards president Maggie Gallagher.  “This year’s Stevie-winning nominations are full of inspiring stories of persistence, ingenuity, resourcefulness, and compassion.  We celebrate all of their stories and look forward to showcasing them during our virtual awards ceremony on August 5.”

 

“We are honored to receive this prestigious award by the American Business Awards recognizing our outstanding customer service for the sixth year in a row,” said Jim O’Connor, Head of US Operations, Allianz Partners USA. “Customer satisfaction has always been a core component of our corporate culture, and we’re proud that our dedicated associates have received this terrific recognition.”

 

Details about The American Business Awards and the list of 2020 Stevie winners are available at www.StevieAwards.com/ABA.   

 

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About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

About Allianz Global Assistance
Allianz Global Assistance is a leading consumer specialty insurance** and assistance company with operation centers in 35 countries. In the United States, Allianz Global Assistance USA (AGA Service Company) serves over 45 million customers annually and is best known for its Allianz Travel-branded travel protection plans. In addition to travel insurance, Allianz Global Assistance USA offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.

**Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance, TravelSmart, and AgentSmart are marks of AGA Service Company or its affiliates.  The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. SmartBenefits proactive payments and “no receipts” payments available only on certain plans.  For plans that include proactive payments:  when you opt in and provide flight information, Allianz Global Assistance will monitor flights and send flight status and benefit alerts, including alerts about flight delays that qualify for automated travel delay payments.  Standard message/data rates apply to SMS alerts.  Automated claims and payment system availability is not guaranteed and is subject to our sole discretion.  All claims subject to policy terms, conditions, and exclusions.