Mar 05, 2020

Allianz Travel Takes Home Eight Stevie Awards

Travel Insurance and Assistance Company Named Customer Service Department of the Year

 

Richmond, VA, March 5, 2020Allianz Global Assistance announced it has been awarded eight trophies in the Stevie® Awards, including a Gold Stevie Award for Customer Service Department of the Year - Financial Services - 100 or More Employees. Michelle Huffman, Manager of Travel Sales, was also honored with a gold trophy for Sales Manager of the Year at the 14th Annual Stevie Awards for Sales and Customer Service.  The company also took a silver trophy in the category of Contact Center of the Year (over 100 seats) – Financial Services.

 Allianz’s sales team also won a silver trophy in the category of Inside or Telesales Team of the Year and two Bronze awards for Best Customer Feedback Strategy and Best Use of Technology in Customer Service in financial services. Allianz employees Mike Gross and Sandra Gomez were awarded silver trophies in the Sales Representative of the Year – All Other Industries and Contact Center Manager of the Year categories, respectively. They were recognized for their outstanding performance and dedication in sales and customer service. In total, the company has won 17 Stevie Awards for sales and customer service since 2015.

 The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended. The Stevie Awards organizes eight of the world’s leading business awards programs including the prestigious American Business Awards® and International Business Awards®.

 “Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards executive chairman, Michael Gallagher.

 “We are honored once again to be recognized at the prestigious Stevie Awards,” said Jim O’Connor, head of US Operations at Allianz Partners. “This terrific win reaffirms our dedication and passion to deliver the best possible service to our customers.”

 More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

 Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

 ###

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc., and ValueSelling Associates, Inc.

 About Allianz Global Assistance

Allianz Global Assistance is a leading consumer specialty insurance** and assistance company with operation centers in 35 countries. In the United States, Allianz Global Assistance USA (AGA Service Company) serves over 45 million customers annually and is best known for its Allianz Travel-branded travel protection plans. In addition to travel insurance, Allianz Global Assistance USA offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.

 **Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance, TravelSmart, Smartbenefits, and AgentSmart are marks of AGA Service Company or its affiliates.  The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. SmartBenefits proactive payments and “no receipts” payments available only on certain plans.  For plans that include proactive payments:  when you opt in and provide flight information, Allianz Global Assistance will monitor flights and send flight status and benefit alerts, including alerts about flight delays that qualify for automated travel delay payments.  Standard message/data rates apply to SMS alerts.  Automated claims and payment system availability is not guaranteed and is subject to our sole discretion.  All claims subject to policy terms, conditions, and exclusions.

 “Stevie,” “American Business Awards,” and “International Business Awards” are registered marks, belonging to Stevie Awards, Inc., which is a Non-Sponsor.  Marks not owned by AGA Service Company or its affiliates are used without permission.  Non-Sponsors do not sponsor or endorse AGA Service Company, its affiliates, or this advertisement, and AGA Service Company and its affiliates do not sponsor or endorse any of the Non-Sponsors.