Sep 14, 2020

Allianz Launches Enhanced Safety & Security Features for TravelSmart Mobile App

RICHMOND, VA, September 14, 2020 — Allianz Partners has rolled out a significant new upgrade to its award-winning TravelSmart™ mobile app. Among other features, the travel insurance and assistance company has added an Alert Center, which provides users with location-specific travel alerts that are designed to keep travelers up to date and a step ahead of developments and travel conditions that could impact their trip.

Using geolocation technology, Alert Center will provide updates on situations that may impact a trip, including transportation disruptions, weather advisories, holiday closures, health and security risks and more. The new feature also offers expert advice on how to navigate local disruptions, such as the need to allow additional time to reach a destination, and helps customers to easily access live help 24/7 with the app’s existing one-click Contact button at the bottom of the screen.

Additional improvements to the TravelSmart™ App 5.4 version include a streamlined process to create accounts and reset passwords and an enhanced directory of more than 14,000 facilities that bear a “Preferred by Allianz” designation and are accessible using the “Around Me” feature to locate urgent care locations, police stations, embassies, and other facilities.

According to a recent Allianz Partners survey, customers ranked safety and security alerts as the second most important service in a travel insurance mobile app, exceeded only by the ability to file and track a claim, which is also a function included in the TravelSmart™ mobile app. The ability to locate a hospital or other nearby assistance, and an emergency panic button, were also cited as important to travelers and are already features available on the app. 

TravelSmart™ version 5.4 is free to download in iOS and Android versions and all travelers, regardless of whether they have existing policies, can access app features like the “Around Me” search function, a medical translator with first aid terms and numbers for emergency services like local police, fire, and ambulances for different countries. For policyholders, the TravelSmart™ app is the fastest, easiest way to access a travel insurance plan, file and manage a claim, track flights, receive live updates for flight delays and easily contact 24-hour assistance and concierge services.

“When we think about returning to travel, our goal is to instill confidence in our customers to take that next trip,” said Daniel Durazo, Director of Marketing and Communications at Allianz Partners. “The latest update to our award-winning TravelSmart™ app can help travelers navigate real-life situations when the unpredictable happens – from hurricanes to health and security risks, the new Alert Center keeps travelers informed and prepared during their trip.”

The TravelSmart™ app is free and available in the App Store or on Google Play; for more information, visit

Allianz Partners offers travel insurance through most major U.S. airlines, leading travel agents, online travel agencies and directly to consumers. For more information, please visit:


About Allianz Partners
Allianz Partners (AGA Service Company) is a leading consumer specialty insurance and assistance company with operation centers in 35 countries. In the United States, the company offers Allianz Travel-branded travel protection plans and served over 45 million customers last year. In addition to travel insurance, the company offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.

**Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance, TravelSmart, and AgentSmart are marks of AGA Service Company or its affiliates.  The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. SmartBenefits proactive payments and “no receipts” payments available only on certain plans.  For plans that include proactive payments:  when you opt-in and provide flight information, Allianz Global Assistance will monitor flights and send flight status and benefit alerts, including alerts about flight delays that qualify for automated travel delay payments.  Standard message/data rates apply. Automated claims and payment system availability is not guaranteed and is subject to our sole discretion.  All claims subject to policy terms, conditions, and exclusions. Alert Center requires geolocation features to be enabled. Alert Center and other TravelSmart™ app functions and features are subject to the TravelSmart™ app Terms of Use.  See TravelSmart™ app Terms of Use for more details.



Allianz Partners' TravelSmart app now features push notifications