New Coverage Added for COVID-19 Illnesses and Individually-Ordered Quarantines
RICHMOND, VA, March 8, 2021 — Allianz Partners, a leading travel insurance and assistance company, is rolling out enhancements to its travel insurance products that may provide coverage to customers who become ill with COVID-19 or a future epidemic, are individually ordered to quarantine,* or are denied boarding due to a suspected illness. This new coverage formalizes and adds to some of the temporary accommodations the company put into place in March 2020 to assist travelers who had been impacted by the COVID-19 crisis.
Specifically, the enhancements add epidemic-related illness as a covered reason to cancel or interrupt a trip or seek reimbursement for emergency medical care, emergency medical transportation, change fees and loyalty points redeposit fees. The product enhancements also allow insured customers to cancel or interrupt their trip if they or their traveling companion have been individually ordered to quarantine, regardless of whether they are ill or have tested positive for a disease. The trip interruption and travel delay benefits on certain plans will also provide coverage if a customer or their traveling companion is denied boarding by their travel carrier due to suspicion of illness. These epidemic enhancements are currently available on certain Allianz Global Assistance travel insurance products offered through retail partners and directly to consumers in most states.
“The COVID-19 crisis has created an unprecedented hardship on both travelers and the travel industry,” said Richard Aquino, Vice President and Head of Sales at Allianz Partners USA. “We’re pleased to announce that we’ve added epidemic enhancements to many of our products that provide the coverage and benefits that are so valuable to today’s traveler.”
Responding to requirements at certain destinations that travelers have coverage for quarantine-related accommodations, Allianz’s product enhancements provide trip interruption coverage if an insured customer or their traveling companion is individually-ordered to quarantine while on their trip. Under these benefits, insured customers may be eligible for reimbursement of the cost of additional food, lodging and transportation while quarantined. Additionally, as a temporary accommodation, customers who become ill with COVID-19 while on their trip will not be subject to the trip interruption benefit’s five-day maximum limit for additional accommodation and transportation expenses (however, the maximum daily limit for such expenses and the maximum trip interruption benefit limit still apply).
While the new Epidemic Coverage Endorsement adds certain covered reasons that apply to specific epidemic-related situations, Allianz Global Assistance travel insurance products otherwise generally do not cover claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories, or fear of travel, and coverage can vary by state. Please see our Coverage Alert for information about other temporary accommodations that may be available.
* Benefits for quarantines only apply when an eligible traveler is specifically named and individually ordered to quarantine by order or official directive of a government, public regulatory authority, or the captain of a commercial vessel on which that eligible traveler is booked to travel during the covered trip, based on that eligible traveler’s exposure to COVID-19. The benefit does not cover travel restrictions (whether or not they are referred to as “quarantine”) that apply generally or broadly (a) to some segment or all of a population, geographical area, building, or vessel (including without limitation shelter-in-place, stay-at-home, safer-at-home, or other similar restriction), or (b) based on to, from, or through where the person is traveling. Coverage may not cover the full cost of your quarantine and is subject to applicable benefit limits. See your plan for details.
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About Allianz Partners
Allianz Partners (AGA Service Company) is a leading consumer specialty insurance* and assistance company with operation centers in 35 countries. In the United States, the company offers Allianz Travel-branded travel protection plans and serves millions of customers each year. In addition to travel insurance, the company offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies. AGA Service Company is doing business as Allianz Global Assistance Insurance Agency in California (License # 0B01400) and Massachusetts.
Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Availability of Epidemic Coverage Endorsement, including specific benefits and covered reasons described here, varies by product and by state. Products may not include all benefits or covered reasons described here. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits and daily maximums. Benefits and limits vary by plan. Be sure to review your plan carefully to understand what coverage is available and what limits apply to your plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance, Allianz Partners, TravelSmart, and AgentSmart are marks of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. All claims subject to policy terms, conditions, and exclusions.
The above-described accommodations are an explicit and limited expression of donative intent only, which is for only the limited purposes expressly specified here and for no other further purpose, express or implied. Further, this is expressly not a guarantee of coverage or admission of legal or equitable liability. Nothing contained or described here, nor any payment made pursuant to the position described here, is or should be construed to be a waiver of any term, condition, or exclusion of any plan, or any applicable rights, remedies, or defenses under any plan or at law or equity. We and our applicable underwriters and reinsurers reserve all rights, remedies, and defenses under the plan and under applicable law and at equity. These accommodations are strictly applicable to COVID-19 and are only available for customers whose plan includes the applicable benefit. All other terms, conditions, and exclusions of the plan apply as normal. The accommodations described in this communication apply to plans currently in effect but may not apply to plans purchased in the future, so please refer to the coverage alert on our website before purchasing a plan.
The information in this press release is current as of the time of publication but is subject to change. Please see our Coverage Alert for the latest coverage information. The information in this press release is intended to provide general information only and is not a coverage determination in any respect on any claim. All claims are evaluated under the terms, conditions, and exclusions of the plan purchased based on the particular facts and circumstance of that claim.