Mar 23, 2021

Vaccines Boost 2021 Travel Consumers Confidence

Allianz Partners USA Survey Found Vaccines, Mask Mandates and Social Distancing will Fuel Customers’ Willingness to Travel in 2021

Richmond, VA, March 24, 2021 — Receiving a COVID-19 vaccine will be a major boost to travel consumer confidence, according to Allianz Partners’ latest survey* of its U.S. travel insurance customers. The travel insurance and assistance provider** surveyed 3,500 of its customers in order to gauge intent to book trips of at least two nights more than 100 miles from home, in order to track how travel sentiment has changed since a similar survey was conducted in the fall.

A majority of Allianz customers (67%) believe receiving a COVID-19 vaccine will make them feel safe enough to travel again, with customers over the age of 65 placing more importance on receiving the vaccine (78%) than those in younger age ranges, 45-64 years old (59%) and under 45 (47%). Customers weighted receiving a vaccine themselves (67%) as more impactful compared to others (47%), such as airline crews or other travelers, receiving it. In a similar survey conducted last year, 58% of customers cited receiving a vaccine as their top choice for what would make them feel safe to travel again, reflecting a notable uptick in the importance vaccines will play in restarting the travel industry. 

Another health and safety measure that will make a significant number (66%) of Allianz customers feel safe to travel again is the required wearing of face masks on airplanes and in airports. While some states in the U.S. have recently announced their own rules when it comes to mandatory mask-wearing in public areas, the Transportation Security Administration (TSA) has indicated it will continue to enforce the mandatory use of masks throughout U.S. airports and in-flight for the safety of the traveler and others. The third most important safety measure for customers is blocked seats or limited capacity on planes, trains and buses (59%), followed by advanced sanitizing efforts at airports, hotels, etc. (58%).

Allianz’s survey also revealed that regarding timing, the percentage of customers who said, “I’m not sure,” when they’d travel next dropped 33% (32% to 21%) compared to the fall survey. Perhaps influenced by the increased availability of vaccines, the percentage of customers who anticipate traveling within the next one to three months increased by 49% (13% to 19%), and those planning to travel within the next four to six months increased by 50% (12% to 18%). Older customers, who may share greater health concerns, did not plan to travel as soon as younger customers, with only 9% currently traveling, compared to 18% of younger customers who are already traveling.

Additionally, customers are still planning to travel primarily within the Continental U.S. (56%) for their next trip, followed by Mexico, the Caribbean or Hawaii (21%) and Europe (15%). In a continued positive sign for the airline industry, which has faced a difficult year of decreased demand, Allianz discovered that most customers (70%) plan to fly their next destination, compared to driving (20%).

“It is a huge accomplishment to have three highly-effective COVID-19 vaccines in distribution throughout the U.S.,” said Daniel Durazo, Director of Marketing and Communications at Allianz Partners USA. “Our survey finds that increased traveler confidence is a direct result of improved vaccine availability, and we are pleased to see how vaccines will impact the recovery of the travel industry and travelers’ vacation plans in 2021 and beyond.”

Although Allianz travel insurance products generally do not cover known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories, or fear of travel, Allianz Partners USA recently announced the rollout of its new Epidemic Coverage Endorsement, which adds enhancements for new purchasers of some of its travel insurance products that may provide coverage to customers who become ill with COVID-19 or a future epidemic, are individually ordered to quarantine,*** or are denied boarding due to a suspected illness. This new coverage formalizes and adds to some of the temporary accommodations the company put into place in March 2020 to assist travelers who had been impacted by the COVID-19 crisis.

Allianz Partners offers travel insurance through most major U.S. airlines, leading travel agents, online travel agencies and directly to consumers. For more information on Allianz and the policies offered for travelers, please visit:

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*Methodology: This press release examines results from an Allianz Travel survey of a random sample of 3,500 OTA, B2C, Airline and Retail customers who purchased a policy between 1/1/20 – 12/31/20. The survey ran from 2/10/21-3/1/21 and asked several questions about when and how respondents will travel next. For consistency purposes, customers were provided with the following definition of travel: a trip to a destination that is more than 100 miles from your home and lasts for at least 2 nights.

About Allianz Partners
Allianz Partners (AGA Service Company) is a leading consumer specialty insurance** and assistance company with operation centers in 35 countries. In the United States, the company offers Allianz Travel-branded travel protection plans and serves millions of customers each year. In addition to travel insurance, the company offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies. AGA Service Company is doing business as Allianz Global Assistance Insurance Agency in California (License # 0B01400) and Massachusetts.

**Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Availability of Epidemic Coverage Endorsement, including specific benefits and covered reasons described here, varies by product and by state. Products may not include all benefits or covered reasons described here. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits and daily maximums. Benefits and limits vary by plan. Be sure to review your plan carefully to understand what coverage is available and what limits apply to your plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance, Allianz Partners, TravelSmart, and AgentSmart are marks of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. All claims subject to policy terms, conditions, and exclusions.

***Benefits for quarantines only apply when an eligible traveler is specifically named and individually ordered to quarantine by order or official directive of a government, public regulatory authority, or the captain of a commercial vessel on which that eligible traveler is booked to travel during the covered trip, based on that eligible traveler’s exposure to COVID-19. The benefit does not cover travel restrictions (whether or not they are referred to as “quarantine”) that apply generally or broadly (a) to some segment or all of a population, geographical area, building, or vessel (including without limitation shelter-in-place, stay-at-home, safer-at-home, or other similar restriction), or (b) based on to, from, or through where the person is traveling. Coverage may not cover the full cost of your quarantine and is subject to applicable benefit limits. See your plan for details.

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