Dec 12, 2017

Thought Leadership

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Read up on vital trends and industry best practices for travel insurance and event protection. We cover topics related to increasing your ancillary revenue, how insurance can meet consumers’ evolving needs, enhancing the customer experience with innovative strategies, and more.

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3 Ways We Improved Claims, Payments and Benefits

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Using customer feedback to spur innovation in products and operations, we’ve re-engineered our customer experience in three critical areas. More >

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TravelSmart App Redesigned: New Global Safety Features

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Our user-friendly redesign lets travelers easily view real-time trip details, file claims and quickly locate emergency services and assistance globally. More >

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New AI Platform Optimizes Ancillary Revenue Faster

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Machine learning capabilities and predictive analytics enable faster, smarter optimization of products, personalization and ancillary revenue. More >

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Inside Allianz Global Assistance’s Virtual ER

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After flying into Panama City, travel journalist Brian Major (pictured) was rushed to the hospital with a collapsed lung. More >

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Protecting Your Customers When Disaster Strikes

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As four major hurricanes devastated coastal areas, we responded to 435,000 calls and thousands of claims. Their personal stories are inspiring. More >

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Rescued Abroad: Behind the Scenes in an Air Ambulance

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Handling 500 medical evacuations a year, our global assistance team recently took a behind-the-scenes tour of an air ambulance. More >

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4 Reasons More Travelers Buy Travel Insurance

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From consumer travel trends to terrorism, here's a look at major factors driving the increase in demand for travel protection. More >

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Protecting Athletes in the World’s Toughest Races

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We asked our insured athletes their top concerns for missing races and which registration fees they want to protect. More >

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How Customer Friendly is Your Company?

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Mike Nelson, CEO of the Americas, shares three ways to use the “voice of the customer” to improve critical customer touchpoints. More >

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Who Protects Travel More: Millennials or Boomers?

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Our customers shared valuable insights on travel habits, top concerns, and which types of travelers are more likely to buy trip insurance. More >

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Influencers Making Travel Protection an Easier Sell

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From Johnny Jet to Lee Abamonte, we’re finding advocates enthusiastic about educating consumers on the benefits of trip protection. More >

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Promoting Worry-Free Travel with AAA

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We explore what inspires Americans to travel in a campaign that promotes worry-free vacations. Our goal: to help travel agents increase their sales. More >

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Inspiring Traveler Confidence with Amtrak

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Our in-house marketing agency created emotionally compelling ad campaigns for one of the most recognized U.S. travel brands. More >

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Music, Art & Sports Fans: Who Buys More Ticket Protection?

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We asked music, art and sports fans what their biggest concerns are for missing an event. Our exclusive results show what they worry about. More >

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AI Bots and Digital Concierges Drive Higher Revenue

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Priceline, Kayak, Ticketmaster and Marriott use chatbots and digital concierges to give customers convenient, personalized experiences. More >

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Customer Data Drives Loyalty and Revenue Growth

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By turning customer data into insights for higher-converting travel insurance offers, we help you build customer loyalty and increase revenue. More >

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Lodging Revolution Uncovers New Revenue

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Hotel travel insurance is a new revenue stream in the online booking path that helps protect your guests from the unexpected. More >

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Leading Innovations in Claims and Customer Experience

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We've made our claims process faster and easier than ever with mobile filing, simpler forms, and direct deposit for payments in as little as 48 hours. More >

Terms, conditions and exclusions apply.
Insurance benefits underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on your state of residence.  Plan(s) only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company.  AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company. Consumer may be responsible for charges incurred from outside vendors for assistance or concierge services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or